Privacy Policy for Cream N’ Soda

This Privacy Policy outlines how Cream N’ Soda (“we,” “us,” or “our”), a clothing brand based in the UK, collects, uses, maintains, and shares information obtained from users of our website. We prioritize user privacy and comply with UK data protection laws.

Information We Collect

During your visit to our site, we collect various types of information:

– Contact information (e.g., name, email address, phone number)
– Demographic information (e.g., age, gender, location)
– Payment information (e.g., credit card details for purchases)
– Products viewed, location, IP address, browser type, and shipping address

How We Use Information

We collect and use this information to:

– Personalize user experience and show recently viewed products
– Estimate taxes, shipping, and improve our website services
– Process orders, deliver products, and send order-related information
– Respond to user requests, including refunds and complaints
– Prevent fraud, set up user accounts, and comply with legal obligations
– Enhance our store offerings and send marketing messages if opted for

We use cookies to track basket contents and enhance browsing experience on our site.

Data Security and Sharing

We implement security measures to protect user information from unauthorized access, alteration, or disclosure. We don’t sell, trade, or rent users’ personal information to third parties. However, we may share information with trusted service providers who assist us in operating our website and conducting business.

Access to Information

Certain team members, including Administrators and Shop Managers, have access to user information to fulfill orders, process refunds, and provide support.

Payments

We accept payments through Stripe. During payment processing, certain data required for payment support, such as purchase total and billing information, will be passed to Stripe.

Data Retention

We retain user information for as long as necessary for the purposes collected or as legally required. For instance, order information is retained for 6 years for tax and accounting purposes, including name, email, billing, and shipping addresses.

Your Rights and Changes to Policy

Users have the right to access, update, or delete their personal information held by us. We reserve the right to update or modify this Privacy Policy at any time.

Contact Us

For questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy was last updated on 12/12/2023